What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I had a great experience today at New Sound. They did a comprehensive hearing test and cleaned my ears and aids. As always they were on time, professional, and competent. I recommend Elizabeth to everyone I know.

Nancy, on Google

Customer Service like you wish for! I visited this shop for the first time today and was treated so kindly it was just amazing. Been is sales for over forty years and rarely do I experience this degree of confidence and professionalism. Took business card s to share with my...

Thomas McDonough, on Google

I’m giving a 5 star rating as it was a most enjoyable experience & I felt so well taken care of. Everything was explained in detail & I never felt rushed. I hadn’t been tested for hearing since grade school & that was 60 yrs ago. I will revisit in...

Diane Ireland, on Google

Great service. Staff is extremely knowledgeable about hearing issues. They provide you with the knowledge you need to determine if you need healing aids now or later. Will refer them to others!

Judith Young, on Google

Liz was great. Gentle ear cleaning, really seems to care about her patients. She is very knowledgeable. Front desk staff great too

Stuart Nolley, on Google

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