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"comment": "Thank you for your feedback about the professionalism and accessibility of the staff and offices.",
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"comment": "Thank you for your 5-star review, Patricia!",
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"comment": "Thank you for your 5-star review, Lanny!",
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"comment": "Thank you, R! We're so glad to hear that you had a wonderful experience with Elizabeth and appreciate her caring approach. Your support means a lot to us!",
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"comment": "Elizabeth is the absolute best. She really cares about her patients. Her practice is warm welcoming and accommodating. I\u2019d go no place else.",
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"comment": "Thank you, Monica! We're grateful for your kind words and are glad to hear you had a positive experience. Your recommendation means a lot to us!",
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"comment": "Thank you, D! We're so glad you had a great experience with our team and appreciate your kind words about our customer service.",
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"comment": "Thank you, Lenora, for taking the time to leave a review! Your support means a lot to us.",
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"comment": "Thank you, Robert! We appreciate your kind words about our staff and are glad to hear you had a great experience.",
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"comment": "Thank you, Brad! We appreciate your kind words about Liz and are glad to hear you're satisfied with the care you receive. We're looking forward to welcoming your wife to New Sound Lakeway!",
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"comment": "Liz goes above and beyond to care for my hearing. My wife also has hearing aids from another store and doesn\u2019t get the care I do. We will move my wife to New Sound Lakeway. Thank you Elizabeth.",
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"comment": "Thank you, June! We're glad to hear you had a quick and pleasant experience. Your feedback is appreciated!",
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"comment": "Thank you, Nick, for your wonderful feedback! We're glad to hear that our team was able to help you with your hearing aids and ear cleaning. It's great to know that you experienced relief from the pressure and blockage. Your recommendation means a lot to us!",
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"comment": "Thank you, Murray! We're glad to hear that you had a great experience with Libby and Elizabeth. Your kind words about their knowledge and friendliness mean a lot to us!",
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"comment": "Elizabeth (Libby) and Elizabeth are great! Very knowledgable, friendly, take time to answer questions, etc. All good!",
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"comment": "Thank you, Frances! We're glad to hear you had a great experience with Elizabeth and her team. Your recommendation means a lot to us!",
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"comment": "This is Larry Marshall. I don\u2019t have a google account so the survey opened in my wife\u2019s account. I would definitely recommend Elizabeth and her staff for hearing issues. She performed a great and through examination then made recommendations of a variety of hearing aids. With no pressure to choose the more expensive one. She, her staff, and her office are very pleasant and warm. Thanks For a great experience!!!",
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"comment": "Thank you for your 5-star review!",
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"comment": "Thank you, Matt, for your kind words! We're glad to hear you had a positive experience and that our team made you feel confident moving forward. Your recommendation means a lot to us!",
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"comment": "This was my first visit today to have my hearing evaluated, and I found a very friendly and professional office and staff. All testing was well-explained and thorough. I was patiently walked through test results and options to address my level of hearing loss. I left feeling confident I\u2019m taking the best path forward. Highly recommend.",
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"comment": "Thank you for your 5-star review!",
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"comment": "Thank you for your 5-star review! We truly have the best team in our Lakeway office. ",
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"comment": "Everyone is professional & kindly.Others that go to like them Also.yes.",
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"comment": "We appreciate your positive feedback and remain committed to fostering a supportive environment for everyone. Our goal is to ensure that all individuals have access to the information they need to make informed decisions\u2014or to choose not to engage\u2014with full understanding. Thank you for sharing your thoughts.",
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"comment": "So far - really great experience. NewSound has a very caring staff, friendly yet professional. As a new patient, they verify all\npaperwork is in order once you walk in. It makes the process go smoother if you fill out the forms online before your appointment.\nOnce you back to the consultation room, the great part starts. I appreciated being asked a lot of questions about why I was there. What concerns about my hearing did I have? What was my background and history in regard to hearing or being in loud environments, around loud hobbies, music, etc. Very comprehensive assessment before you're walked into the hearing test both.\nYou\u2019ll be given a thorough explanation of the test process; it\u2019s not a dark, scary room at all. In fact, there\u2019s a big window to see the Consultant and you\u2019ll be able to hear them and they can hear you too.\nThe tests are as all other hearing tests I\u2019ve had - except this time I couldn\u2019t hear as many beeps or words. Lol.\nPost testing, they\u2019ll explain the results. And here is the best part - if you ask questions, they\u2019ll give you complete answers and ensure you understand everything.\nOptions for hearing devices are provided, if you need them. If your test results don\u2019t indicate you need hearing aides, they won\u2019t recommend any!\nI opted for a solution that fit my needs. I could go on, but (for the first time in ages) I hear the wife calling me to the dinner table!\nGo check your hearing at NewSound! You\u2019ll be happy you did.",
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"comment": "Thank you for the positive feedback and recommendation; we appreciate your support.",
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"comment": "Thank you for your feedback; we appreciate your recommendation.",
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"comment": "Thank you, Dan, for your kind words! We're so glad to hear that you\u2019ve had a positive experience with Elizabeth and our team. We look forward to seeing you at your next appointment!",
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"comment": "Thank you for your 5-star review, Carlos!",
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"comment": "Thank you for your feedback, Robin. We will be happy to get you a copy of the report. I will contact the Lakeway office and have them prepare a copy for you to pick up. I understand your reservations about the cost of hearing aids; however, we do have a devices and programs that fit most budgets. I hope we are able to find something that will work for you. ",
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"comment": "Thank you, Lynne! We appreciate your kind words and are glad to hear that you feel supported by our team. Your recognition means a lot to us!",
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"comment": "Thank you, Tracey! We're so glad you enjoyed the great service and personal touch, and we appreciate your kind words.",
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"comment": "Thank you for your 5-Star review, Gerry Neely!",
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"comment": "Thank you for your 5-Star review, Jeff Crawford!",
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"comment": "Thank you for your 5-Star review, GREGORY CASEY!",
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"comment": "This is one appointment I have to go to, and it's always a good experience. Got a new phone yesterday and these ladies didn't quit until it was right. Never did they loose their smile. My phone and hearing aids on the same page"
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"comment": "Thank you for your 5-star review, Victoria!",
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"comment": "What a pleasant 4th. time experience & I am a customer for life! Once again, I highly recommend Starkey Hear Care, Elizabeth Mathes & staff are simply amazing! Professional, friendly, knowledgeable as well as educational!!!! #1 for any hearing checkups here in The Lakeway, Bee Cave \u00e1rea. Feeling grateful to have Starkey Hearing Care near by! You should absolutely give them a try.",
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"comment": "Thank you for your 5-Star review, Arasb Rahmani!",
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"comment": "Thank you for your feedback; we appreciate your support and are glad to maintain high standards.",
"updateTime": "2025-08-04T22:55:22.061125Z"
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"comment": "Elizabeth runs a great audiology practice. It's clean & bright, and both she & her assistant are professional and friendly. I can always count on a positive experience."
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"comment": "Thank you for your review, Patricia Gill Enloe!",
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"comment": "I have always had very positive experiences at New Sound. They have always gone above and beyond my expectations to fine tune my hearing aids and provide me with better hearing capabilities.",
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"comment": "Thank you for your review, Marc Dodge!",
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"comment": "I\u2019ve been a customer for 14 years. New Sound and Elizabeth are very competent and helpful. The newest hearing aids require technical skill for matching the devices to your particular needs. They have the latest technology for making hearing loss less traumatic.",
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"comment": "Thank you for your review, Jess King!",
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"comment": "The staff was very well trained. I felt very welcome. Elizabeth was outstanding, she cleared my ears of wax buildup and administered the hearing test which pinpointed my hearing loss areas. She designed my aids and my hearing is back!! Great group.",
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"comment": "Thank you for your review, Howard Strange!",
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"comment": "Elizabeth is wonderful.\nVery knowledgeable.\nHelpful.\nKatie the New Assistant is a pleasant young lady.\nLooking forward to seeing them again for check up in Dec.",
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"displayName": "Jim"
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"comment": "Thank you for your review, Jim (Jimmers)!",
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"comment": "I enjoyed my hearing exam with Elizabeth! She was professional, through and answered any questions I had and provided a good solution. I would recommend anyone concerned about their hearing to visit NewSound Hearing Center in Lakeway, TX. You won't be disappointed! Thank you Elizabeth!!",
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"comment": "Thank you for your 5-Star review, Rhonda Cain!",
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"comment": "Thank you for your 5-Star review, Jimmy McAfee!",
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"comment": "Great service and on time appointments.",
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"comment": "Thank you for your review and recommendation, Meagan Cotton!",
"updateTime": "2021-06-17T19:31:23.355538Z"
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"comment": "I\u2019ve had a great experience at New Sound Hearing. Their people are always courteous and professional. They listen and accurately diagnose the problem. They are very good at working with their patients and will service the products they sell.\nElizabeth is excellent and so helpful and kind!",
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"comment": "Thank you for your 5-Star review, Bill Hedges!",
"updateTime": "2021-06-08T14:28:12.970156Z"
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"comment": "It\u2019s too early to really rate them as this was my first visit; however, Elisabeth was very knowledgeable and professional. As I\u2019m sure other customers have the same issue my wife and I had as in what did you say, quit muttering, speak up I would recommend Elizabeth with 5 stars as she handled us very professionally and it has already proved out that she was correct and my wife and I are very thankful!",
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"reviewReply": {
"comment": "Thank you for your 5-Star review, Pam Schuh!",
"updateTime": "2021-05-25T19:37:45.739073Z"
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"comment": "Thank you for your review and recommendation, Richard Johnstone!",
"updateTime": "2021-05-24T21:09:44.308601Z"
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"comment": "Clean and efficient with friendly staff.",
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"reviewReply": {
"comment": "Thank you for your 5-Star review, Ron Mooradian!",
"updateTime": "2021-05-17T21:14:12.309323Z"
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"displayName": "Frank Cooley"
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"reviewReply": {
"comment": "Thank you for your review, Frank Cooley!",
"updateTime": "2021-05-17T16:57:24.286835Z"
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"comment": "Although it was quite obvious I was in need of hearing aids, Elizabeth was understanding and never pushy. It took me almost a year to finally commit to move forward and purchase. I am amazed at the options that are available with hearing aids now... my kids favorite is how the hearing aids link to my cell phone so I no longer miss calls from them (I couldn't hear the phone in the bottom of my purse). Carin is super on top of it all, she politely reminds me of my appointments and gets me set up for the follow-ups plus she was great helping me purchase my hearing aids with researching my insurance, HSA and loans so I could arrange a payment plan that I could afford easily. I've referred many to New Sound in Lakeway because \"They ROCK!!\"",
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"comment": "Elizabeth and her staff are doing a great job during these troubled times. Thanks!",
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"comment": "Thank you for taking the time to leave us a review!",
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"comment": "I have been going here for years. Caring people that do a really great job addressing my hearing needs! Highly recommend New Sound Hearing in Lakeway...",
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"comment": "Thank you, Joyce!",
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"comment": "Great employees",
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"comment": "I am old an cranky and didn't think I needed hearing aids. Liz has been great! Very patient with me. Karen is great too with setting apt. Would highly recommend. By the way......I do need hearing aids!",
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"comment": "I became acquainted with New Sound possibly 10 years ago when I became aware of the fact I was hearing less and less well. Over this\nlong period , their staff, even after changing staff, has provided me with the best possible improvement to my hearing through hearing aids.\nMolds were made of the insides of my ears in order to accommodate the best hearing aids, made precisely for my ears.\n\nOver the years, as improvements have been made in the hearing aid technology, New Found has kept me invested with this new technology.\nI have had a number of medical problems and they have cooperated with my ear doctor beautifully; I have frequent examinations by New Sound with the very best support to keep my hearing the best it can be.\n\nI am deeply appreciative of their expertise and am grateful indeed for\ntheir thoughtful support.\nVictor D. Filimon",
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"comment": "My appointment for hearing test and follow ups were right on time. Super staff - Molly is amazing! I bought the best hearing aids I have ever worn 3 weeks ago. I have been wearing hearing aids for 20 years the Lakeway professionals are wonderful:))",
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"comment": "Thank you, Judy!",
"updateTime": "2017-02-27T16:18:00.286Z"
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"comment": "Ron, Elizabeth, and Molly are all great.",
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"displayName": "Jeffrey Kahn"
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"comment": "Thank you for the review, Jeffrey! We are happy you are hearing your best!",
"updateTime": "2017-02-27T16:17:44.665Z"
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"comment": "I was very apprehensive about wearing hearing aids, They type that I have are almost invisible, you have to look to see them as they are in the canal. The staff Elizabeth and Molly have been more than helpful. They are always there to answer a question or to make adjustments. I cannot believe how much better they make hearing after the getting used to period.",
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"comment": "Dear Ron Ragsdale and your very helpfull receptionist. We are sorry we forgot her name.\nYour very professional care and kind service has helped my hearing tremendously.\nThank you very much. Next time we visit our family in Dripping Springs we will most certainly come by again.\nWith kindest regards,\nAntony and Marian Boom from the Netherlands.",
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"comment": "Ron Ragsdale did an excellent job testing my hearing. He was very professional and thoroughly explained the process and the results. I would highly recommend him.",
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"comment": "I had a great experience last week at the New Sound hearing aid center in Lakeway. Ron Ragsdale did a terrific job testing my hearing, explaining the test results and setting up my hearing aids. He really knows what he's doing, and was very receptive to all my questions. I encourage anyone in the Lakeway area who is experiencing hearing loss to give Ron and New Sound a try.",
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Very professional, attentive and friendly staff. Clearly explained my current condition and options. Excellent and accessible offices.
Mary and Tony Gutierrez, on GoogleI always appreciate my visits with the staff at New Sound. They are incredibly friendly and helpful.
David & Patricia Enloe, on GoogleElizabeth is the absolute best. She really cares about her patients. Her practice is warm welcoming and accommodating. I’d go no place else.
R Machnacki, on GoogleAl were nice, professional & concerned about you & your needs. I would recommend if someone asked me for a referral.
monica sullivan, on GoogleThe entire team at New Sound has been fantastic. Their customer service, patience and smiles are unparalleled!
D Smith, on GoogleGreat staff!!!
robert arrona, on GoogleLiz goes above and beyond to care for my hearing. My wife also has hearing aids from another store and doesn’t get the care I do. We will move my wife to New Sound Lakeway. Thank you Elizabeth.
Brad Joiner, on GoogleQuick and easy service. A pleasant experience.
June Williams, on GoogleThey helped me adjust hearing aids and cleaned out my ears which helped immensely. If you have never had your ears cleaned I would suggest you try it. I started to have a little tinnitus one morning and cleaning the ear removed the pressure and blockage that was causing it.
Nick Hazel, on GoogleElizabeth (Libby) and Elizabeth are great! Very knowledgable, friendly, take time to answer questions, etc. All good!
Murray Matthews, on GoogleThis is Larry Marshall. I don’t have a google account so the survey opened in my wife’s account. I would definitely recommend Elizabeth and her staff for hearing issues. She performed a great and through examination then made recommendations of a variety of hearing aids. With no pressure to choose...
Frances Rose Marshall, on Google
